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感言

感言是家庭成員分享他們對VITAS在安寧療護中照護親人的感謝之意的一種表達方式。

這本感言手冊是由VITAS Healthcare印製,並取名為來自VITAS病人和家庭的感謝函與故事點滴;內容包含許多感人的故事和感謝函,這是多年來病患家庭希望與我們分享的感言及表達他們對服務的感激之意。這些信函針對提及我們各方面的療護和服務,其中包含住院安寧療護病房、義工計劃、退伍軍人服務等等。下載本手冊 (PDF)

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阿拉巴馬州

這家機構2年來努力為我的祖母提供必要的療護服務。這家機構工作人員從護士到醫療服務提供者,都讓我留下深刻印象。靈性輔導師讓我的祖母在安祥及舒適中度過最後的日子。我是註冊護士,我會向任何需要安寧療護的人推薦這家機構。謝謝。- Cindy D. 

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加州

Encino, CA - Several months ago my girlfriend's mother was brought into a convalescent home in Oxnard out in Ventura County at 98. She was assigned to VITAS as she had entered final stages of life and hospice. The convalescent facility was administratively the worst by far I have ever witnessed. Management did as they pleased. That is a facility left to the state, county and lawyers to sort out. Care from the nursing staff was in my opinion was adequate.

However, a strong standing ovation for the VITAS Healthcare System. I have witnessed many hospice companies step in and aid the patient and guide the family. I can attest that had it not been for the above and beyond healthcare from both Gail & Emily from VITAS, that things would have taken on a different tone. The exemplary care, and management as a third party from VITAS Healthcare is beyond words. VITAS is a third set of eyes. Not only did they make this very difficult time, much easier, they stand as a true advocate in these situations. Above and beyond the call of duty is a mere fraction of the 24 service they provide.

In these situations the patient is the client, yet they also provided aid to the family. Should the need arise, and you are given choices of hospice providers from a list, please feel free to message me. I will tell you one to one, how excellent a choice it is to call VITAS Healthcare.

Thank you both Emily and Gail from VITAS. Had it not been for you both, well you know the rest.

– RXH


Riverside, CA - My family and I are very pleased with VITAS Hospice. The staff were very attentive and caring to my dad in his time of need. Towards the last few days of life, they had 24 hour shifts monitoring and providing for his care. The staff were very empathetic and caring to our family during our father's declining health. The social worker, nurses aids, and registered nurses truly made the experience bearable and less stressful for our mother and other family members. We are deeply indebted and thankful for all the assistance they provided.

We highly recommend VITAS Hospice to anyone in need of a good hospice for their family member's final days.

– Linda S.


Irvine, CA – My experience with VITAS is a little bit different than most, I did not use them for hospice services, but instead grief services.

I attended a grief group sponsored by VITAS after losing a loved one to a drunk driver. I know some of the attendees had actually used VITAS for hospice and other things, but some were like me, and hadn't. I am extremely thankful for this grief group, it really helped me. I was not, and am still not, able to get much of a response from MADD regarding a grief group or really anything - so having this was a true blessing for me. There was no charge to attend this grief group, and our counselor ended up extending our group longer than was intended, as she felt we just weren't ready to be let go quite yet.

I never knew things like this existed from a company like this, and its definitely something worth looking into when you have lost a loved one. I don't know what VITAS office this was orchestrated out of, but the group met in Laguna Niguel, although the counselor was not local in OC, so I figured it may have been this one that organized it.

– Angie M.


布萊恩,您好:

在此,我謹代表我姐姐和本人向退伍軍人代表約翰致謝,在他們多方努力和奔走下為我父親收集到他在第二次大戰服務時的替換獎章和軍階徽章。原來獲得的獎章和徽章已遺失很長一段時間。 While my dad was under VITAS care back in August and Sept., I read that the VA connection to VITAS could possibly find or replace lost medals and patches.我備感興趣,這兩樣物品是我父親過去的一部份,我一直都想多了解。

我父親於第二大戰服役於美國陸軍坦克區,他親眼見證了許多駭人的事情。他退伍後服過美國陸軍後備軍人役,然後在美國空軍服役。當他回歸平民生活時,他很少談到服役的生活,所以我們從來不知道他曾經的軍人生涯。儘管如此,他與退伍軍人會保持密切聯繫。他支持不同的軍人組織,例如U.S.O.、Veterans of Foreign Wars、Wounded Soldiers等等。他非常感謝退伍軍人醫院提供的協助,助他度過身心健康受損的那段時間。

我們會一直懷念著他,且永遠不會忘記。約翰的美麗陳列櫃展示的獎章和徽章將放在國旗旁。這面國旗是美國仗儀隊在我父親葬禮時贈交家屬的。這些物品將讓我們隨時感念父親,以及他為我們和國家所作的貢獻。

再次謝謝約翰和支持他所作努力的人,讓退伍軍人家庭在最難過的日子受到政府肯定和尊重。

-林達 


醫護小組,你們好: 

各位似乎總能令我們驚喜。謝謝各位參與製作10隻熊送給我的孫子們。我非常高興將這些玩具熊交給他們。

這個小組在各方面都是最棒的。

謝謝你們的支持。

布蘭達及全家 上


布萊恩,您好:

我的母親成為VITAS的客戶已有六個月。在這期間,我們全家有此機會和榮幸能與優秀員工一起工作。儘管我的母親居住在生活輔助服務機構,VITAS提供的額外照護解決了她日常生活活動能力(ADL)的問題,並監測她的病情,我們倍加感謝。

以我擔任主管職務的經驗,員工的卓越服務不一定總會得到嘉獎。我已向與我接觸過的員工表達了感激之情,但我認為您也需要知道這個團隊給予我們的關懷照護。

註冊護士珍妮弗每週定期與我溝通母親的病情;她傾聽我的擔憂,並且立即執行我家人提出的醫療要求。儘管我們謝絕了宗教師服務,傑森還是在我母親過世後與我聯繫,僅為了解我們家人的近況。職業護士瑪茜、柯拉和印第安納在我母親生命最後兩天給予細心照護和支持。

另外還要特別讚揚黛安娜,感謝她付出這麼多時間陪伴我母親。她才能出眾,這份職業真是再適合她不過了!黛安娜在照顧我母親的生活起居時是那麼細心周到。

VITAS的服務滿足了我們的需要,對此我將永遠感激不盡。非常感謝!

-Linda


To the Staff of VITAS Hospice Care,

I am writing on behalf of myself and my family, and I would like to thank all of you at VITAS for all that you did for my aunt.

My aunt's passing was made more bearable knowing that she was being cared for so well by VITAS. The staff that helped us were simply unbelievable - I apologize that I don't recall everyone's names - but Sabina, Anne, Dr. Marietta, and Chaplain David were all very helpful. Everyone I met from VITAS is dedicated and hard working.

感謝大家的愛心、照護和體恤。我一直都能依靠你們為我阿姨提供最好的照護,並且耐心、快速回答我無盡的問題。我阿姨知道自己得到了關愛,這對她和我們都極其重要。

向你們獻上最誠摯的祝福。

誠摯地,

克勞蒂亞全家


To VITAS Hospice,

I wanted to thank VITAS Hospice for the compassionate care and support of my mother for the months preceding her last days at the nursing home. When I called for the VITAS address, they said she was assigned to "Team 982," so I wanted to thank all of the members of that team - I appreciate the care received these past few months from VITAS.

我特別想要感謝以下提到的護士-職業護士茱迪,多年前她就在同一家療養院照護我父親,在我母親臨終最後一夜能有她隨侍在側是很棒的一件事。她非常富有愛心,確保我母親感到身心舒適。我同時也想感謝傑米和柯林-您的所有護理工作人員都很專業、認真。註冊護士珍妮弗非常優秀,她總是確保我母親和我們家人的所有要求得到滿足。

誠摯地,

蘇珊和全體家人


Dear VITAS staff,

我丈夫和我想要感謝為我母親給予關懷的所有VITAS員工。知道母親在生命最後的日子裡,儘管病情惡化,身體每況愈下,但她曾得到專業、周到的照護,我們倍感寬慰。

特別感謝直接給予我母親照護的人:瑪麗埃塔醫生、皮爾里、薩賓和莉莉安護士、助手瑪麗、社工納加、靈性輔導師戴爾以及在我母親臨終前最後幾日特別照護她的護士們。 

遇見你們是我們的榮幸。你們所提供的服務是我們在生命末期都想得到的。

獻上誠摯的感謝和祝福。

葛蘿莉亞和麥可


親愛的983小組成員:

我們家人非常感激,並感謝您的熱心和專業奉獻,讓我母親能安然離去。

你們小組所有成員的工作超出職責要求,確保我母親在生命末期感受到舒適安詳。

能得到你們的指導、協助,陪伴我們共同度過這一段困難的情感歷程,是多麼幸運。我們真正了解到安寧療護是上帝派來照護人類的守護天使。

誠摯地,

我母親的所有親人謹啟


珍妮弗您好:

感謝您過去6個月陪伴在我母親身邊。 While the last 4 days were very difficult for me to watch, I knew she was receiving the best care possible from you and the rest of the members of her VITAS team.

您所做的一切非常了不起,您的知識豐富,並且為我們家人帶來安慰。不是每位註冊護士都適合從事安寧療護工作,但您一定適合。

感謝您給予我母親的專業照護、愛心和關懷。

向您獻上最誠摯的祝福。

Linda


親愛的VITAS大家庭:

我想感謝大家為我丈夫提供那麼好的療護。這裡的人都富有愛心且體貼備至。我要特別感謝照顧我丈夫的女士Yolanda。我丈夫稱她為「天使」。她為我丈夫提供體貼照護,對我來說她真是太特別了。能遇到VITAS,真是我們的幸福。

再次感謝!

誠摯地,

Kathi


親愛的VITAS員工:

感謝VITAS員工為我母親提供的良好且無微不至的服務。儘管她接受您們的照護只有幾週的時間,這裡的照護人員反應迅速、專業,並特別關注我母親的需要,詳細了解病情,定期讓我了解近況,並給予幫助。在我母親最後的日子裡,VITAS給予我們家人相當多的幫助、安慰和指導。我對您們的感謝溢於言表,並且一定會毫不猶豫地向其他人介紹您們的機構。

在我母親接受照護短短的時間裡,我僅有機會見到少數幾位提供我母親照護的團隊成員。特別感謝每天都會與我交談的主要照護護士Caroline,以及在我母親最後的日子裡給予精神支持的Chris。母親過世後,這二位都曾來電捎來安慰。同時感謝未曾謀面的其他團隊幕後人員,我知道你們也為照護我母親作出極大努力。

或許還有其他很好的安寧療護團隊,但是並無法超越你們。感謝大家所作的一切。

獻上最真誠的感謝,

Steve

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佛羅里達州

Miami, FL – This is a very special thank you to Team 114 and to each person who stepped into our home from VITAS for the care of my sister, Nancy, and to those behind the scenes making it all happen.

God supplied each and every one of my sister's needs and I believe He used VITAS in a tremendous way to accomplish that! I did not even know what to ask for when bringing her to our home in Miami from Tallahassee, hoping to give her the best care in her last days. Before my eyes, every good thing I could have imagined for her was taken care of by your Team 114. You gently stepped in with incredible kindness and professional brilliance and tended to my sister in the most perfect way possible.

VITAS sent so many wonderful people to us. Yadira was one who came to our table to talk with us. We were so grateful to have her guidance and support. She has a beautiful and caring nature and she is very real. She is also brave enough to tell you what you need to hear in a way that settles peacefully inside of you. When I asked her a direct question, "What would you do if it was your sister." Yadira smiled that very kind smile and answered me truthfully. She came to our home often during the time Nancy was here and she also came afterwards. I hope she knows that she is very appreciated and that God has given her the "gifts" she needs to accomplish her good work.

The nurses who cared for my sister during the continuous care period (which was another Blessing I never would have expected) did a wonderful job for Nancy. Julie and Gerphonie were two who were assigned here more often than others, so we had more time to get to know and love them. They were experts at caring for Nancy...and experts at being the friend in our home who we needed during that time. Gerphonie who came in the daytime was the one who prayed with me over Nancy when I asked her to. She added to our family in so many comforting ways. Julie was here during the night. I liked everything about the way she took care of my sister. If I woke up during the night Julie was also great company as she watched after Nancy. We talked for hours in the most uplifting way.

When Nancy's time began to draw closer, knowing Julie wasn't available, I was concerned who would be with Nancy (and us) during any crucial hours that might arise. Gerphonie had already worked a full shift. Knowing she shared a strong Christian faith, I asked her to pray with me that the right person would be here when Nancy went Home. The nurse I opened the door to the night it happened was Rose Marie. There are no words for how grateful I am for Rose Marie and the tender care she gave Nancy and how she managed all that needed to be done with such peace.

Thank you also, to Dr. Bennett who stopped by earlier that evening. He let us know what to expect in the hours ahead with such heartfelt compassion.

I could go on and on about your team 114 and each member individually but I will close, letting you know that you came like angels! God's good and perfect will was done for my sister. She could not have hoped for better care. She would want me to let you know how grateful she was, along with our whole family. God bless each one of you in your incredible work and mission!

Thank you forever,

Marilynn S.


Maitland, FL - VITAS is the most caring end of life company. The staff is compassionate, knowledgeable, and concerned about both patient and family. I lost my spouse who was cared for by VITAS. They were always there for us and we're grieving with us for our loss. Their words were heartfelt.

If you ever need hospice, VITAS is the one to choose.

– Maurice K.


Palm Beach, FL - My sister was under the care of VITAS in Palm Beach County and received excellent care. The Doctor visited her everyday, managed her pain and ensured that she was comfortable. She made herself available to answer all our questions. The nurses visited her around the clock, were very kind and caring and became part of our family. It was a very difficult time for the family, but they made her passing easier to deal with.

Thank you, VITAS you will always be in our heart.

– Carol J.


敬啟者:

這封信是要對VITAS安寧療護計劃的模範主任、護士和醫生在我未婚夫有需要之時給予照護,表達深深的感謝。首先要感謝並表揚組長盧爾德,他熱心、富有愛心,將一切安排得井井有條。另外,還有最好的護士長喬琪爾。她能想到每個人的需要和擔憂,總是一通電話隨傳隨到。她富有專業精神、知識豐富且平易近人。  

另外,透過貴公司與我們聯絡的所有其他護士和護士助手都極其出色(特別是賈桂琳、阿曼達、艾文、羅莉和賽達)。進行持續性療護的傑米也總是清楚了解情況,與我們合作,為我們提供優秀的護士。這些護士不僅照顧我未婚夫,還會關心在我未婚夫身邊面對他的病情和未知情況的所有人。我知道您很清楚,這些情況超出我們任何人的經歷。然而,他們不僅完成本職工作,還會比預期的付出更多。正因為他們,才能確保我未婚夫感到舒適,他們能處理我未婚夫親友各種不同的個性。每位員工始終表現得非常專業、有禮貌,最重要的是充滿愛心。你們對於我的照顧和關心,我的感謝溢於言表。對我來說這段時間非常痛苦而且艱難,你們的照護人員幫助我面對、處理所有事務。

除了優秀的護理員工外,我們還遇到了很好的醫生。醫生的知識豐富、專業、敬業、耐心,而且非常有愛心。醫生每天都會親自為他看診,並探望他的親友。有一天她甚至在電話裡傾聽我表達內心的絕望,還安慰我,讓我內心平靜。在沒有任何人特別要求下,她主動提出用我未婚夫的襯衫為我的兩個孩子做一隻泰迪熊,她知道孩子們會喜歡有個人紀念意義、有形的物品,來紀念他對他們的愛。她既是優秀的醫生,人又非常好。 

在我們生命中最艱難時刻,你們員工所給予的安慰和支持,難以用言詞表達。 

由衷感謝,

尤麗 


親愛的多娜:

人生中很少會有在經歷悲傷的同時,也能感到平靜。而我在這安寧療護病房卻同時經歷了這兩者。

我父親身體非常健康,是我所見過身體最強壯的人,他在高齡90歲時罹患中風,在貴院離世。我非常愛他,一心只想讓他得到最好的生活品質。安寧療護病房的員工是我見過最有愛心、最體貼的專業人員。我父親會在接受刮鬍子、清潔、更換睡衣、擦洗眼睛、漱口和照護時得到特別溫柔、耐心地對待。在床位空出時來更換床單的打掃人員也非常仔細地工作。每位回答我無數問題的員工、在凌晨6:30接聽我電話的人,我所遇到的每一個人都很善良、體貼、富有愛心,如對至親一般照顧我的父親。是你們讓我能盡女兒之責,而不是做個護士。是你們讓我有時間能悲傷、哭泣、抱著他、對他表達愛意。你們給了我求之不得的禮物。很難一一細數各位的名字,我知道總會有遺漏的,但我要特別感謝笑容可掬、溫柔美麗的瑞秋。即使我父親不是她的病人,她仍然耐心傾聽我訴說。感謝凱瑟琳和希拉溫暖的擁抱、笑容,還有紙巾!(如果我忘記其他人的名字,請原諒我,但您知道我對你們的感謝)

兩年前,我母親曾住在醫療中心,我擔心她來日無多。照護工作簡直就是一場噩夢。兩週來我從未離開她半步。你們的員工在晚上會像我一樣地照顧我父親,我才能在家安心入睡。

我有30多年的註冊護士從業經歷,我的期望總是很高,但你們的員工提供的照護標準更高。

感謝你們的高標準和充滿人情味的照護服務。

誠摯地,

蘭迪(RN、MS、HNC)


Dear administrators, nurses and aides of VITAS, I would like to take this opportunity to thank you all for the quality care and emotional support you gave my mother and myself for the eleven days she was in Hospice.

我曾經聽說,貴院向來秉持熱忱提供照護服務,但親身體會後才真正令我感到知福和惜福。這段時間我一直待在醫院,所以知道不是只有我們如此感受。無論治療病患、回答問題、表達關心,還有安撫面對親人意外過世的家屬等,每個人都受到最優質的照護服務。醫院內每個環節緊緊相扣,每位員工都有獨特方式並掌握時機做好自己的事。這種能力教不來,員工必須具備熱忱才能做到。

成年後,我一直在本市擔任救生員。這份工作不只是將溺水者從急流中救出,還要回答問題、安撫找不到小孩的父母、以專業態度教導大眾、讓別人到我的海灘來時感到安心無比。我很高興到您的海灘來玩...VITAS。

我只想確定負責人能知道並肯定院內優秀的人員。

謝謝你們大家。

誠摯地, 

羅伯特


親愛的VITAS員工:

我們很抱歉未能及時感謝VITAS對我們的母親在需要之時所提供的服務。

在母親被診斷出患有末期疾病之後,我們發現自己需要支持才能將她帶回家照顧。我們想要盡可能給予她最佳生活品質。我們很清楚沒有VITAS始終如一的幫助,便無法實現這點。

我們特別要感謝Margaret護士專業的護理服務,無論我們有多少問題,她總是能耐心提供協助。她是最棒的!

您的親切對待讓我們一生銘記,我們衷心感謝您。

誠摯地,

Marguerite和Peter


親愛的Kathy:

對於Vitas員工和我們永遠的朋友Crissy所給予的幫助,我實在是感激不盡。

我不斷尋找我的女兒們已有四十多年的時間。我本意並非想打擾他們,只想知道他們都安好。有一天,Crissy請我提供給她我女兒的所有資料,晚上下班後,她看看是否能透過電腦找到點什麼訊息。過了幾天,她打電話給我-想必您已猜到,她找到了我的孩子們。

我的女兒們告訴Crissy,她們也一直在找我。我們正計劃今年大團聚,感謝上帝!Crissy說無需回報,但我必須有所表示。我要讓大家知道我在VITAS遇到這樣一位心地善良的人,她為我帶來了無限喜悅。最後再次感謝Crissy對我這樣一位孤單老人的關心。

所有探視我的所有VITAS照護人員都是非常體貼的專業人士。 

非常感謝!

祝好,

您的病人


VITAS非常棒。當我媽媽住在生活輔助社區時,他們協助她生活並提供安寧療護服務。有幾2、3位護士我特別喜歡,他們都對我祖母很好。我和丈夫一起去那裡時,他們會花好幾個小時和我們討論。他們非常照顧她。我媽吃不下,也喝不下。她感到非常疼痛,且呼吸困難。他們會為她提供呼吸治療。如果她感到疼痛,他們會想辦法處理。他們會為她洗澡並換上乾淨的睡袍。他們偶爾會為她更換床單並為她換姿勢。- 吉兒


前一陣子,我的兩位摯友罹患末期疾病而去世。他們的家屬選擇了VITAS Hospice,在最後數週照顧他們度過最困難的日子。這是我第一次體驗這種安寧療護服務。VITAS員工的專業工作態度,讓我印象深刻。失去親友讓我們悲痛欲絕,但我們非常感謝VITAS員供以愛心及平靜的態度對待我們。護理人員的知識豐富且效率高。常來探訪的牧師都以這種平靜的態度來對待難以平靜的我們。我會向面臨生命末期狀況的家庭推薦布萊瓦郡的VITAS。- R.D.

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喬治亞州

Atlanta, GA - My husband was in VITAS Hospice Care's care for 5 months. He received excellent care. The doctors, nurses, social worker, chaplain, pharmacy, and the medical supply company always responded immediately. I had to call for assistance for him at night, weekends, and holidays. They were always there for us. They kept us informed each visit on his medical condition. They always answered our questions. Team 3 treated us like family. As the caregiver, they always asked if I needed help. Our family always knew we were not alone during this difficult time. It makes such a difference to the patient and family when people show how much they care. Thanks Team 3. All of you are the best!

– Libby B.

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伊利諾州

這些人都是天使。當您從未想過需要接受安寧療護時,他們正是您有需要時可以尋求幫助的人。職員都很優秀。服務一流。他們的關懷和表現超乎您所想。他們的表現很優秀。他們提供多種服務,而且我們遇到的每個人都很和藹、友善,並且相當專業。 My mother was a hospice patient with VITAS for 2 years and we couldn't ask for more.在她生命最後的日子裡,得到了無微不至的照護。對於他們的好,我已無法再言喻。-C.Conway 


I'd like to thank the entire VITAS Hospice team who cared for my Grandmother who was 97 years young. 她對生活充滿熱情,並喜愛社交。 VITAS was able to control her congestive heart failure symptoms and allowed her to keep active with our family and her friends at Lexington Nursing Home in Schaumburg.這裡的每個人總是熱心協助,隨時提供服務。 I can honestly say that VITAS helped us enjoy the time we had left without worry or concern.我認為我祖母的壽命之所以比醫生預期的更長,與在這裡得到的支援有相當大的關係。 Thank you VITAS Hospice for your compassion and dedication to lovingly care for my grandmother. I wish I could have convinced my other family members to research hospice care and VITAS sooner!!! - Drew 


The angels at VITAS Hospice showered my mother with love and the most comprehensive medical attention she has ever had.他們富有同情心,幫助我們度過我母親生命末期最後的一段路。他們對我們全家的愛和支持令我永生難忘。我了解到有很多病人只要願意與醫生討論安寧療護照護的這個選擇,便能更快地符合資格申請安寧療護服務。 My hope is more people can experience the love and compassion from VITAS Hospice for their family members. - Caring Child


親愛的Walker先生:

寫這封信的目的是要讓您知道在我們父親最後的日子裡您所給予的幫助,我們姊妹感激不盡。

這位先生最初到來時,主動整理我父親的起居室,讓他盡可能感到舒適。之後來了一位女士,與我們一同照顧父親。她提供我們支持,既仁慈又有耐心。我們兩姊妹始終陪伴在父親身旁,父親去世後,另一位姊妹也來了。有了那位女士的幫助相當重要,這使我們能專心關注我們的父親。

對您的服務我們感激不盡。

感謝大家, 

Linda


親愛的VITAS員工:

我深感有必要寫信向你們為我們所做的一切表達謝意。我會知道VITAS是經由我工作的退休社區內的一名護士所介紹。當我知道父親患病之時,我感到失落迷惘。我不知道之後會發生什麼事。我本打算盡我所能照顧父親,但是沒有想到有這麼困難。當我被告知他僅剩下3到4個月的時間時,根本沒想到他可能會失去行為能力。對父親疾病的恐懼向我襲來,每天都會遇到新困難。我為人母的本能出現,完全知道我父親的需要,但我還是需要建議。是你們給予指導,讓我獲得力量照護我父親。你們在精神上和情感上關心我的家人。

當我知道我可以隨時與您們電話聯絡,並立刻會得到回覆或有人會親自前來,這都讓我倍感寬慰。從沒有人對我們的問題而感到不耐煩。為讓我父親感到舒適,你們提供了我所需的一切,甚至主動提出幫助。

我對您們感激不盡。您們對我家人的幫助,難以用言語表達感謝。父親在寧靜安詳中離去。他一點都沒感到痛苦。他從未恐懼,因為他信仰上帝,也因為你們團隊給予他無微不至的關懷。

最真誠的感謝,

Susan

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紐澤西州

這些安寧療護助理、護士、社工人員和靈性輔導師的好,我已無法言喻!我父親最近剛過世,他和我們家屬接觸的每個人,都令我們感到讚賞。在他的最後一晚(我們原以為不只一晚),我們獲得了危急情況護理服務。護士都很優秀且很平靜,他們幫助我父親平靜且安詳地離開。這種服務的好簡直是一言難盡。謝謝。- Q.


這個組織有護士、助理、家庭健康助理、靈性輔導師等專業人員,這些人都是很棒的療護人員,他們不只幫忙病患、我的母親,還幫忙她已成年的子女。他們的專業程度不亞於他們所堅持的療護服務。他們幫助全家人的經驗真是太棒了。- 最愛的女兒

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賓州

Philadelphia, PA - My brother and I just had such a positive experience with VITAS that I wanted to share that with families considering hospice. Our father died after a slow health decline and we made the decision for him to be removed from life support and do so in hospice. A social worker referred us to VITAS at Jefferson Methodist. They made my dad comfortable, way more comfortable than he had been in the hospital. Their staff was fantastic - they were professional, supportive and very caring. They provided really helpful advice and great reading materials. They had all the comforts of home. I was truly surprised at how great hospice was for us and I recommend VITAS Jefferson Methodist for a personal, comfortable and dignified experience.

– Robin H.

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俄亥俄州

我想告訴長期照顧我母親的醫護小組,謝謝他們在母親人生最後一程給予我們全家的支持。

每個人都扮演重要的角色,但我特別要謝謝琳達和甘蒂。印蒂隨時注意我的母親狀況,還有其他更多協助。她會為我母親的手部和手臂擦拭乳液,並在母親乾燥的腳上塗抹凡士林,讓皮膚光滑舒服。她為我們剪母親的腳趾甲,在她的額頭上放冷毛巾;她的每個動作都讓母親感到發自內心的愛和體貼的照顧。甘蒂從一開始就照顧我母親,讓母親和我們全家獲得整體的安寧經驗。

社工人員潘給我5歲女兒一本「療癒書」。我無法完全表達這本書對我女兒的莫大協助。她和奶奶非常地要好和親密,他們一起聽特別的歌曲、玩遊戲,還有分享我們無法得知的秘密。她每天從幼稚園回家時,都會會繼續貼照片、畫圖,並將她的想法寫在書本中。

我曾聽許多人提到「安寧病房的人」對他們很好,協助他們度過最難過的時期,但我們無法想像他們到底有多棒。您的機構中到處都有上帝派來的最特別的人。我母親是位非常特別的人,您的人員對她非常好。

請讓全組人員(甘蒂、康妮、加拉、安娜、卡羅、潘和印蒂)知道我們全家人都非常感謝他們。

願上帝與您們同在。

誠摯地,

麗莎


VITAS員工你們好:

我們家人在此深深感謝你們對於我們摯愛的母親所做的居家照護。

在我母親有需要之時,你們在幫助我母親和家人時給予的愛心、舒適、尊嚴和專業,我們感激不盡。你們提供的支持對我們而言,無法用言語表達。

你們是上帝的使者,你們給予的照護、關懷和幫助,我們將永生難忘。願上帝保佑所有人!

感謝你們所有的努力,

全部家人-瓦拉莉、馬赫、琳達、貝芙莉、史蒂夫


Dear VITAS, 

我只是想對你們在我母親臨終前給予的支持和照護表達謝意。是你們讓她在最後的日子裡感到安慰和平靜。她一向很樂於助人,而且她一定很喜歡有你們作伴。

她的葬禮非常的美好而且寧靜。她熱愛信仰,並且盡其所能遵循教義。

再次感謝你們在我們悲傷時刻給予的幫助和支持。

-珍


Dear VITAS:

我知道你們很多人都曾照顧過我的母親…曼迪、米西、丹尼斯、吉姆、特蕾茜、菲利普、莫妮卡、康妮、桑迪、蕾嘉娜、黛比、多娜、琳達等等。

你們所有人對我母親給予的照護,我們感激不盡。我能夠與你們其中的一些人聊天,我也很喜歡這麼做。感謝你們對我兄弟的耐心…有時他很難相處。

感謝你們提供的精心照護。

誠摯地,

茱迪及全家


To the staff and workers at VITAS:

在我的兄弟過世前,我們才第一次接觸到安寧療護。這時我們才開始了解你們的工作。在如此需要關心、關懷、照護和理解的時刻,你們及時將這些帶到最前線。另外要特別感謝你們每一個人和你們全體讓我們在這樣的情況下感到好過些。 VITAS "life" is a vital addition. 

願上帝保佑你們未來持續的努力,

全家謹啟


VITAS富有愛心的員工你們好:

感謝你們在我母親生命最後幾週居住在生活輔助機構的日子裡,對她所做的專業個人護理。

因為你們對我母親和家人的體貼照護和尊重,我們倍受感動。

願上帝與你們同在,

茱迪斯  

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德州

Dallas, TX - I am a 63 year old Licensed Professional Counselor and a former Certified Geriatric Care Manager in Dallas, TX. VITAS' care for my 91 year old mother has been EXCEPTIONAL. They have been extremely attentive to her needs and wants. Her quality of life has steadily increased since getting on hospice care with VITAS. Mom is now able to smile when I go see her instead of complaining of the pain. Her pain is under control and she stays comfortable with their consistent oversight by the nurse.

Having VITAS care for my mom has allowed all 35+ family members to create good memories of mom's last days with us. The key to getting quality care from any health provider is consistent communication with the provider's staff regarding your family's needs and desires. VITAS has responded positively in every situation that has come up. I recommend them highly and will use them again if the need arises.

– Dennis H.


San Antonio, TX - VITAS Healthcare was the first hospice Mother was under, and they were excellent and went above and beyond what was needed. They brought their pedicure set and because they couldn't do much for her, they would file her nails, put her nail polish on, give her a massage, and do other things to make a person feel good. They warmed up her towels and blankets and washed her off. They followed her when she went to the assisted living for a several months. We were very happy with their care.

– Taletha


我想VITAS安寧療護一萬顆星。  VITAS為我母親的生活品質帶來很大影響,即使是在臨終時也是如此。  因為VITAS,我母親得以在生命最後幾個月裡沒有苦痛、沒有任何財務擔憂(因為聯邦醫療保險支付所有安寧療護費用,包括醫藥、氧氣、病床、所有醫療備品、甚至尿布和洗髮精及衛生用品),並且讓她一直都能感到舒適。  

電話接聽人員、護士、居家護佐、醫生-VITAS的所有人都平易近人、專業、友善、仁慈、有禮貌,並且對我母親和家人細心周到、富有愛心。  我們很喜歡我母親的護士Kara和很棒的居家護佐Carol。  每次我有問題或遇到緊急情況時,我總能及時聯絡到VITAS,並立即得到幫助。提供(也在我母親逝世後整理)醫院病床和氧氣機的那位紳士非常有禮貌,很尊重他人。  還有另一位非常好的紳士親自登門拜訪,確認氧氣機正常運作,並教導我們如何使用應急備用瓶。  

VITAS不僅讓我母親的生活變得更美好,同時也讓我們全家人受惠。  沒有他們的支持、建議、慈心照護、技術和每日查訪(有時一天數次),我真不知道我們怎麼能好好照顧我母親,保證她沒有痛苦和擔憂。

為此,我們家人將永遠感謝VITAS,我們會向任何有需要的家庭推薦他們。  VITAS,我們真誠感謝你們。-D.L.


親愛的Rebecca:

我們在此深深感謝您對我至親的照護。很抱歉這麼長時間後才寫信向您對我兒子與家人所作的一切表達謝意。過了這麼久,我們才找到可以表達謝意的機會。如您所知,有時這需要時間。

Rebecca,您是專業稱職、善良仁慈的典範,集所有優點於一身。您對我的兄弟和我們家人如此熟練的照護並富有愛心的關懷,我們感到無比敬重,這樣的恩情令我們永生難忘。讓我們特別感動的是,您請醫生與您一起幫助我哥哥,用手臂環繞著我母親,這是他最後一次給我母親擁抱。這是我們生命中最有意義的一刻。此時此景歷歷在目,深深留在我們心中。您為我哥哥提供照護,同時也關懷我們,提醒我們按時飲食休息,讓我們放心。我們清楚地知道,對您來說,我哥哥仍舊活著,值得得到您的精心照護。您耐心向我們解釋他身上所發生的事情,在我們尋求寬慰時耐心傾聽,這永遠是我們生命中感受到真情的動人時刻。世上沒有比這更無私、仁慈、高尚的行為。我們將永遠不會忘記您,以及您在我們悲傷痛苦之時所帶來的安慰與仁慈。除了以上所說的這些,我們無法用言語表達發自內心的深深謝意。

要知道您為這世界和他人的人生帶來很大的影響!

致上深深地謝意,

Beverly和Cindy 


Not only did VITAS care for my wife's grandmother, they did it with dignity, respect and happiness. 從護士到靈性輔導師和社工人員,每個人都非常了不起。知道工作人員以尊重、關愛及尊嚴的態度照顧她,且她和家屬都獲得有尊嚴的對待,我們都感到非常平靜及喜樂。我知道我的妻子、她的家屬和我本人都非常感謝團隊在她最後的日子裡所提供的優質療護和照顧。 If faced with another crises situation with a loved one who has a life limiting illness, trust in VITAS and they will provide the help you and your family need. - J.W.


VITAS安寧療護服務讓我留下深刻印象。他們提供24小時的電話服務,由非常了解病人目前診斷病症的護士負責回答您的問題。他們可以透過電話提供諮詢,建議您如何不使用額外的藥物或送急診室,即可減輕病患症狀。護士很有耐心地解說一切,而且她能完全掌握自己的解說。VITAS永不休診的協助專線讓我印象很深刻。- Michael F.


The staff at the Inpatient Hospice for VITAS are exceptional! 當我們面臨生命中最難熬的日子時,他們為我們的家人提供照顧和支援。他們幫助我們了解事情的狀況以及會面臨的情形。他們提供資訊後,我們在面對困境時便感到好過些。他們擁有豐富的知識且相當熱心。 I would recommend VITAS Inpatient Hospice Unit to anyone that is considering it.謝謝你們所有人為我們全家所做的一切!- Holly

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維吉尼亞州

我和家人從這家機構獲得非常優異的療護和支援。我只希望早點知道這家機構。我父親抗癌長達一年的時間。全家人都承受莫大的壓力,特別是接近癌末時期。由於他的身體變得虛弱,經常發生感染且產生併發症,所以必須不斷進出醫院。護士、靈性輔導師和社工人員幫助我們面對哀痛,更重要的,是他們讓我的父親感到舒適,並讓他居住在家中。在他生命的最後幾天裡,他們會派人隨時陪伴在他身邊,並為他提供所需,以及協助我姐姐和我了解事情的狀況。對於他們為我父親和家人所做的一切,我非常感激不盡。願上帝保佑您!- 孝順的兒子


My family used VITAS for both my mother and father as they were in the last months of their lives. 他們的服務非常優質,而且他們的護士和其他照顧者都很優秀。 My family felt very fortunate to have used VITAS and felt comforted by them as my parents neared the end life.他們提供的服務真是太棒了!我們感激不盡。- Karen C. 

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威斯康辛州

Wish I had called VITAS earlier as they were so helpful with my Dad's care in his last days. 我們和這個機構的每個人都處得很好,從社工到護士、認證護理助理以及牧師,這裡的所有人員都很優秀,他們讓我父親盡可能舒適、有尊嚴地離去。-Alice 


致在我們母親生前與我們相處最後的日子裡為她提供照護的善良天使們、為我們留下深刻記憶的支援人員與義工:我們在此表達深深的謝意。您們給予了我們極大的幫助。

是您們讓我母親在她熟悉的環境中非常舒適、安詳地走過生命最後一刻,您們始終如一地為我們家人提供幫助。

您們以各種方式幫助我們緩解壓力、放鬆心情。您們是這世上真正的天使。

感謝您們在我們最困難的時候所做的一切。

家母全體家人敬上


我僅代表自己和我的姐妹們,為VITAS給予我們母親無微不至的照護表達謝意。

透過您們的支持,您們每一個人都幫助我們姐妹們在我們家照顧母親,而在像這樣的時候來臨時,有很多人都無法為自己的父母做到這些。甚至在將我母親轉移至療養院時,這中間的轉移過程您們做得完美無瑕。

你們每個人都與眾不同,全心全意照護病人。非常感謝!

誠摯地,

Jo Ann