VITAS' care of my terminally ill brother was wonderful. From Sue, my brother's patient manager, to Holly and Therese, his nurses, they all showed nothing but kindness, gentility, respect and dignity. They spoke to him as a human being, explained what they were doing, bathed him and made him as comfortable as possible. They explained things to the rest of the family as gently and up front as possible as death became imminent. They really guided us through the process in such a nice way. And Sue was on top of my brother's declining health, watching for certain signs. I will be forever grateful for the care they showed to my brother and our whole family.